Frequently Asked Questions
Clear answers about how we work, how much it costs, and how we manage your hardware in more than 170 countries.
General
What does the team management service include?
An end-to-end solution: from hardware purchase and setup to logistics, delivery, and post-sales support. We integrate with your IT and People teams so that equipment is never an issue.
Can you deliver anywhere in the world?
What payment methods do you accept?
How can I track my company's equipment?
Onboarding
In which countries can you ship equipment?
We have coverage in more than 170 countries, so you can equip your employees no matter where they are, while maintaining the same process and level of control.
What does the pre-delivery setup include?
Can I order devices with different brands or specifications depending on the employee's role?
Do I have to manage multiple suppliers if I have people in different countries?
What happens if the employee leaves the company at a later date?
Can I check the status of a new employee's order?
Offboarding
How does the equipment recovery process work?
You send us the details of the departing employee and the equipment to be recovered. We coordinate the return logistics, regardless of the country.
What happens to the equipment's data before it is reassigned?
What should I do if I need to store unused equipment?
How does the buyback work if I decide to sell the equipment?
In which countries can you recover equipment?
Relocate
How does the equipment recovery process work?
It's simple: you provide us with the equipment details and the location of the departing employee. We manage the logistics to collect and relocate it.
What should I do if I need to store unused equipment?
Do you cover relocation across all of LATAM?
What happens if a device is not suitable for reuse?
How long does the relocation process take?
Store
How do you ensure the security of stored equipment?
We use secure warehouses with controlled access and ideal conditions for equipment preservation. Additionally, we follow strict security protocols to protect your devices and data.
What types of equipment can I store?
How does the storage process work?
What if I need a device back urgently?
What are the advantages of storing equipment with First Plug instead of handling it internally?
How long can I store equipment with First Plug?
Welcome Kits
What does a personalized Welcome Kit include?
Our Welcome Kit includes office accessories (keyboards, mice, backpacks) and items personalized with your company's logo. Everything needed to give a great welcome to your new collaborators.
Can I fully customize the products in my Welcome Kit?
How do you ensure the timely delivery of Welcome Kits?
Can I use these kits for special occasions or company celebrations?
How can I place an order for my team?
Can I place an order for multiple employees at the same time?
Party Merch
Does it reach every person on the team, wherever they are?
That's exactly the idea. You choose the kit only once and we deliver it to the door of each employee, no matter what city they are in. A single order for you, a gift for everyone.
Can I add my company logo?
What if I want something different from these kits?
Until when can I order so it arrives before the holidays?
How is the payment made?
Platform
What can I do on the platform?
You can manage all your company's tech inventory from one place: assign, reassign, recover, offboard, and track every product and team member. You will also see dashboards with key information, request quotes, and much more. The best part? We are constantly adding new features.
Can I upload products that we did not buy from First Plug?
What happens if multiple people in my company manage the products?
How much does it cost to use the platform?
How customizable is it?
Do I need to install anything to use the platform?
Pricing
How much does First Plug cost?
You only pay for the equipment and services you use, and nothing else. There are no monthly platform fees or per-seat costs. The price of each device includes upfront logistics: you see it and approve it before we do anything. You can get a quote for any device at quotes.firstplug.co without signing up.
How do you charge?
Is there a subscription fee, minimum commitment, or lock-in period?
Does the price increase as my team grows?
Can I see pricing without talking to sales?
How does First Plug manage not to charge a subscription fee?
Tell us what you need and we will sort it out in a short call with our team.
