Terms and Conditions of Service
These terms apply to First Plug's hardware management services. For inquiries, please reach out to your First Plug contact.
Prices in USD per service, effective from November 1, 2026. Flat services apply to all clients; the only exception is enrollment.
Prices do not include local taxes (VAT, withholdings) where applicable.
The price list is subject to revision without prior notice.
Late payment: service invoices unpaid upon maturity may accrue interest of 2% per month.
Main city: the city in each country where the warehouse is located. Other city / interior: when pickup or delivery is from or to a different city, the corresponding price applies.
Rest of the Americas: Chile, Peru, Uruguay, and other American countries not listed.
In Europe, Africa, Asia, and Oceania, pickup or delivery has a single price regardless of the city.
In some cases, the equipment must first go through the warehouse before being reassigned.
Estimated delivery times: main city 2 to 6 days, inland/regions 3 to 9 days. These are estimates for products with immediate stock availability; if the equipment must be purchased, times may vary.
Inbound shipments (third-party shipments to our warehouse): not allowed; an exception is granted only upon prior consultation.
Bulk pickups (more than 5 units or large collections from the same location): quoted separately.
Failed pickup: up to 2 pickup attempts are made; both are charged and the customer is notified on each attempt.
Failed delivery (incorrect address entered or no one available to receive): up to 2 attempts are made; the first is charged and the second is covered by First Plug. After the second failed attempt, the equipment returns to storage and storage fees apply from the time of re-entry.
Enrollment is free only with equipment purchased through First Plug. On third-party equipment, it is charged as Basic Setup.
If a used device needs to be enrolled, it must first be restored: the factory reset is charged and the enrollment is free of charge, provided that the device was purchased from First Plug.
All computers purchased with First Plug have 1 year of warranty coverage, included with the purchase. Additionally, there is the option to purchase a warranty extension.
Failure under warranty: no cost. Includes pickup, diagnosis, repair, and delivery.
Out-of-warranty failure: it is collected, diagnosed, and reported. If the customer approves the repair, only the repair is charged (logistics included); if they do not approve it, the collection and diagnosis are charged.
Remote support is charged per ticket. 1 ticket equals up to 30 minutes of resolution with our IT specialist and can cover multiple issues within that session.
Complex tickets (more than 30 minutes) are quoted separately.
If remote support detects that the equipment requires hardware maintenance (physical failure), it moves to the warranty flow.
Remote diagnosis requires availability and cooperation from the end user.
Support requests can only be opened by email to paz@firstplug.co.
Hours of operation: 9 a.m. to 6 p.m. (Argentina time).
Ready Deploy (recommended combo for equipment reassignment): Factory reset + Health check & Sanitization at a flat price (USD 54); logistics are billed separately. Combo services are only charged if they can be performed; otherwise, nothing is charged.
Volume discount: applies to Basic Setup, Factory reset, and Health check & Sanitization: 2 services 10%, 3 services 15%. Does not apply to logistics or other services, and cannot be combined with other promotions.
Storage is monthly: the first month is charged in advance and subsequent months in arrears. Minimum billing period: 1 month.
The customer is responsible for prior backup; data erasure is irreversible.
Unpaid storage incurs interest at 2% per month. After 6 months of non-payment, and with the corresponding notices, the equipment may be considered abandoned.
Insurance covers damage or loss up to the declared value.
