Onboarding and Employee Experience

Onboarding and Employee Experience

5 min

Welcome Kits and Merch for Companies: Technology + Culture in a Single Package

Welcome Kits and Merch for Companies: Technology + Culture in a Single Package

Matías Lerner, CCO and Co-founder of First Plug.

Matias Lerner

Woman smiling on the phone while holding a box.

The first day at a company is a key moment. It is not just about signing papers or meeting the team: it is the first impression of the organizational culture.


And in that experience, welcome kits play a fundamental role. They are not simple gifts: they are a tool to convey identity, motivation, and belonging.


The problem is that many companies deliver a messy kit —if they deliver one at all— and forget something crucial: the technology that the new collaborator needs to start working.

What is a corporate welcome kit?


A welcome kit is a set of items that the company provides to each new hire to welcome them and facilitate their integration.

It usually includes:

  • Brand merchandising: backpacks, bottles, notebooks, apparel.


  • Work accessories: mouse, headphones, keyboards.


  • Cultural elements: welcome letters, values handbooks, onboarding materials.


Essential technology: the computer or laptop already configured and ready to use.


Equip your remote talent


The current challenge is not only to welcome employees well at the office, but also those who work remotely.

  • HR and OPS must ensure that the remote employee receives the same cultural experience as someone at HQ.

  • A complete kit, with configured laptop + accessories + merch, makes the new hire feel part of the company from minute one.

  • The key is for everything to arrive in a single package, without duplicate processes or delays.

Woman laughing in front of a laptop with a cup of coffee.

Benefits of a good welcome kit

  • Reinforces company culture: the collaborator feels a sense of belonging from day one.

  • Improves employee experience: generates excitement and motivation.

  • Increases initial productivity: having the laptop and accessories ready avoids delays.

  • Reduces early turnover: positive onboarding increases retention.

Employer branding: collaborators often share the kit on social media, boosting the employer brand.


The most common mistake: separating technology and culture


Many companies deliver merchandise and, on the other hand, manage the laptop with IT. This generates:

  • Duplicated processes.

  • Higher logistics cost.

  • Employees who receive the kit without the computer (or vice versa).

The key is to integrate everything into a single shipment, so that the employee receives a complete experience and is ready to start.

Woman opening a box with paper filler next to a laptop.

How to build a successful welcome kit

  1. Define the brand identity: choose elements that convey culture and values.

  2. Include the essentials: laptop, peripherals, and digital access.

  3. Add personal touches: personalized letters or a welcome message from the team.

  4. Standard yet flexible: a common base + elements that adapt according to area or seniority.

  5. Secure the logistics: ensure the kit arrives on time and in proper shape, even for remote setups.


FAQ about welcome kits


1. How much does it cost to build a complete kit?


The cost varies depending on the content, but many companies make the mistake of spending only on merch and forgetting about the laptop or accessories. The most effective kit combines culture (merch) + productivity (hardware).


2. What about remote employees?


A common challenge is that kits do not arrive at the same time as laptops. With First Plug, logistics integrate both into a single package, avoiding duplicated processes.


3. Do kits really impact talent retention?


Yes. Receiving a well-designed kit conveys belonging and professionalism. Data shows that employees who receive a complete onboarding have 35% less turnover in the first six months.

The First Plug Difference


At First Plug, we don't see the welcome kit as something isolated. We integrate it into a complete tech onboarding workflow that combines:

  1. The fastest quote on the market: we speed up the decision so that every kit arrives on time.

  2. Personalized service for HR and OPS: we work alongside the people team to design the ideal kit.

  3. Hardware + merch in a single shipment: the laptop arrives together with the kit, ready to use.

  4. Multi-country logistics: we deliver kits in Argentina and more than 20 countries.

  5. Competitive prices: we optimize the budget with global and local providers.

The difference is clear: others deliver merchandising; we deliver complete experiences that combine culture and technology.

In summary


A welcome kit is not just a detail. It is a strategy to improve the employee experience, reinforce the culture, and increase productivity from day one.


With First Plug, your company delivers technology + culture in a single package, ensuring that every new employee starts motivated and equipped to do their best.

Woman smiling on the phone while holding a box.

Do you want to design welcome kits for your company? Contact us and let's build your custom kit together with laptops, accessories, and merch in a single shipment.

Do you want to design welcome kits for your company? Contact us and let's build your custom kit together with laptops, accessories, and merch in a single shipment.

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