The world of corporate hardware changes fast. Companies need solutions that not only deliver equipment, but also ensure continuity, support, and security at every stage of the lifecycle.
At First Plug, we understand that need, which is why we add new services that take your company's technology management to another level.
Why these updates matter now
2025 marked a turning point:
More distributed teams: most companies no longer concentrate their employees in a single office.
Greater pressure on IT: internal teams spend more than 50% of their time resolving operational tasks.
Demand for continuity: today, an employee cannot be left without a computer for even a single day.
Faced with this context, First Plug's new services are not optional: they are a response to what IT, HR, and OPS need to sustain growth.
Extended warranty: more security, less risk
One of the biggest fears of IT and finance is the cost of equipment out of warranty.
With our extended warranty option, your company secures additional coverage for laptops and accessories, reducing unexpected risks and costs.
This allows for budget planning with greater predictability and avoids surprises in the middle of operations.
Intune and ABM enrollment: devices ready from day one
There is no longer any need for IT to waste hours configuring each device. With enrollment in Intune or Apple Business Manager, devices arrive ready, with:
Security policies applied.
Installed applications.
Configured accesses.
This means fewer tickets for IT and more productivity for employees from minute zero.
Support without downtime: guaranteed continuity
Equipment being repaired should not leave an employee unable to work.
With our support without downtime service, your company receives an immediate replacement device while the repair is being managed. This way, nobody is left unproductive and the operation continues to run smoothly.
Multi-country logistics: wider reach, same standard
We know that more and more companies operate with distributed teams across different countries. That's why we have expanded our multi-country logistics, ensuring deliveries and recoveries in more than 170 countries, with the same quality of service.
This eliminates the need to work with multiple local providers and guarantees a global standard.
What it means for IT, HR, and OPS
Each department benefits from these updates in a different way:
IT: less operational burden, more focus on strategy. Equipment ready and secure from the start.
HR: better onboarding experience, motivated employees from day one.
OPS: simplified logistics processes, without having to coordinate multiple vendors.
Finance: more predictable costs thanks to the extended warranty and TCO optimization.
Guaranteed hardware inventory
The most common bottleneck in Latin America is the lack of availability.
With First Plug, we ensure guaranteed stock, avoiding delays in onboarding and scaling. Companies do not depend on the luck of the market: they always have equipment ready for their needs.
FAQ about First Plug's new services
1. Why is the extended warranty important?
Because it avoids unforeseen expenses and ensures operational continuity. IT and finance work with greater cost predictability.
2. What is the difference between configuring equipment internally or with automatic enrollment?
Automatic enrollment saves IT hours, standardizes configurations, and improves security from the start.
3. How does support with no downtime work?
When a device goes in for repair, we deliver an immediate replacement. The employee keeps working and the operation does not stop.
4. What does guaranteed stock mean in practice?
That First Plug maintains agreements with manufacturers and distributors to ensure availability, even in contexts of high demand.
How we do it at First Plug
These services are not isolated extras: they are part of a comprehensive technology management workflow that we develop at First Plug to simplify your operations:
The fastest quote in the market.
Personalized service for IT, HR, and OPS.
Hardware + services in a single workflow.
Reliable global logistics.
Competitive and transparent pricing.
Our mission is clear: to enable your company to focus on growing, while we make sure that technology is never an issue.
In summary
Modern technology management requires more than just buying laptops. It is about guaranteeing continuity, security, and efficiency, with a partner that understands your company's needs.
With the latest updates from First Plug, your company gains access to a complete service: from initial delivery to extended coverage, support without downtime, and MDM enrollment.
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